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Delivery
ACS delivery location
Address (Home delivery)
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Local pickup at Michael Karaoli st., 7060 Larnaca, Cyprus.
Please contact us by email (info@ecofluff.eu), through Facebook, or we will contact you, to organize.
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Deivery and Refund policy

Your order will be processed and shipped between 1-2 working days. Delivery time depends on the courier service if you had chosen ACS. Usually no longer than 1-3 days. Total approximate delivery time is 2-5 days.

Currently we only ship within regions of South Cyprus.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you must first contact us at info@ecofluff.eu. If your return is accepted, you would have to organize the back shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ecofluff.eu


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
We cannot refund personal care items that were already used. Also unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.